Business Excellence

Our mission is to improve company-wide performance by helping teams optimise their processes and resources. We analyse team operations across departments and develop and implement plans that eliminate redundancies, streamline work, improve communication, and manage risks.

Business analysts working on laptop

Our department’s role is pivotal in driving a culture of continuous improvement, which is a crucial habit for staying ahead of the competition, disruptive events, and industry developments. We work with every team in the company to understand the nitty-gritty of their work so that we can come up with practical strategies together. We help the company stay efficient, consistent, and optimised in the face of change.

Cynthia Shamini - Process architect

“The team I am currently working with consists of a bunch of highly motivated individuals working towards common goals. When things do not go as planned, you can always count on them to be helpful and supportive. The best thing about my team is our unity and teamwork. We work on improvements and celebrate successes together.”